Privacy policy.

My Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through my website or its related sites and services.

My Privacy Policy does not apply to the practices of third parties that I do not own or control. You can reference their Privacy Policies to learn more about their privacy practices and use of cookies from the links.

Information I Collect

To fulfil your order, you only provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly. This information is used solely by me within my homebased workshop for the specific purpose it was collected for, is password protected and stored securely.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
• As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.

Information Sharing and Disclosure

I only share your personal information for very limited reasons and in limited circumstances, as follows:
• Delivery companies. I will share your personal information with these third parties, www.royalmail.com but only to the extent necessary to perform these services i.e. names and postal addresses only when required.
• Compliance with laws.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights below are described below

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Except for absent exceptional circumstances (like where I am required to store data for legal reasons) I will delete your personal information upon request.
• Object. You can object to my processing of some of your information based on my legitimate interests. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Stephanie Cutler am the data controller of your personal information. If you have any questions or concerns, you may contact me at info@floragraphics.co.uk

alternately, you may write to me at:
Stephanie Cutler,

45 Lower Lickhill Road,

Stourport-on-Severn,

Worcs. DY 13 8TS